Terms of service

Terms of Service — Marthandam DGS Honey & Food Products
Last Updated: 12 September 2026
Welcome to Marthandam DGS Honey & Food Products. By using our website or placing an order with us, you agree to the following Terms of Service.
1. Products
We sell honey, tea powder, dry fruits, and other food products. Product images are for illustration purposes, and the actual product may have minor differences in appearance, packaging, or colour.
2. Orders
When you place an order, you agree to provide accurate delivery and contact information. We reserve the right to cancel or refuse an order where necessary, including in cases of incorrect pricing, stock unavailability, suspected fraudulent activity, or delivery issues.
3. Pricing & Payment
All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated. Prices may change without prior notice. Payment must be successfully completed for prepaid orders before the order is processed.
4. Shipping & Delivery
We will make reasonable efforts to dispatch orders within the stated processing time. Delivery times may vary depending on the delivery location, courier service, weather, holidays, or circumstances beyond our control.
5. Returns & Refunds
Honey, tea powder, and other food products are generally not returnable after opening or use for hygiene and food-safety reasons.
If you receive a damaged, incorrect, leaking, tampered, or defective product, please contact us within 48 hours of delivery with your order details and photographs/videos. Eligible cases may receive a replacement or refund.
6. Product Storage
Customers are responsible for storing products according to the instructions provided on the product packaging. We are not responsible for deterioration caused by improper storage after delivery.
7. Food Safety
Please check the product label, ingredients, allergen information, net quantity, batch details, and expiry/best-before information before consuming the product. Do not consume a product if its packaging appears damaged or tampered with.
8. Website Information
We try to keep product descriptions, prices, availability, and other information accurate. However, occasional errors may occur. We reserve the right to correct errors and update information when necessary.
9. Intellectual Property
All website content, including the Marthandam DGS Honey & Food Products name, logo, photographs, graphics, text, and designs, belongs to us or our respective licensors and may not be copied or used without permission.
10. Prohibited Use
You agree not to:
Use the website for unlawful purposes.
Attempt to interfere with website security or operation.
Provide false information while placing an order.
Use our content, branding, or images without permission.
11. Limitation of Liability
To the extent permitted by applicable law, we are not responsible for losses resulting from misuse, improper storage, incorrect information supplied by the customer, or circumstances outside our reasonable control.
Nothing in these Terms is intended to exclude or restrict any consumer rights that cannot legally be excluded.
12. Changes to These Terms
We may update these Terms of Service from time to time. The updated version will be posted on our website with the revised date.
13. Governing Law
These Terms are governed by the laws of India. Consumer rights and remedies available under applicable Indian law remain unaffected. India's Consumer Protection (E-Commerce) Rules, 2020 apply to covered e-commerce activities. �
Consumer Affairs +1
14. Contact Us
Marthandam DGS Honey & Food Products
For questions about orders, products, returns, or these Terms, please contact us through the contact details provided on our website.