Refund policy

Return & Refund Policy — Marthandam DGS Honey & Food Products

Because honey, tea powder, and other food items are consumable products, it is sensible to have a limited-return policy focused on damaged, incorrect, or defective deliveries. FSSAI also requires food sellers/e-commerce operators to provide accurate product information and maintain food safety standards. 

1. Returns

For hygiene and food-safety reasons, opened or used food products cannot be returned.

Returns/replacements may be accepted if:

The product arrives damaged or leaking.

The wrong product was delivered.

The package is tampered with or appears unsafe.

The product has a manufacturing/quality issue.

2. Damaged Products

Please contact us within 24 hours of delivery and provide clear opening videos of:

The outer package

The product

The shipping label

After verification, we may provide a replacement or refund.

3. Honey Products

Honey products cannot be returned after opening or use, unless the product is found to be defective, damaged, contaminated, or incorrectly supplied.

4. Tea Powder

Tea powder cannot be returned once the package has been opened. If you receive the wrong tea, a damaged package, or a defective product, please contact us within 24 hours.

5. Refunds

Approved refunds will be processed to the original payment method. The time taken for the amount to appear in your account may depend on your bank/payment provider.

6. Non-Returnable Items

The following are non-returnable:

Opened honey

Opened tea powder

Used food products

Products damaged after delivery due to improper storage or handling

Products returned without prior approval

7. Contact Us

Marthandam DGS Honey & Food Products

Phone number: 8547210060

Mail: marthandamdgshoney@gmail.com

For returns, replacements, or complaints, please contact our customer support with your order number and product photos.