Shipping policy
Shipping Policy
Thank you for shopping with Marthandam DGS Honey and Food Products. We are committed to delivering your orders safely and on time.
1. Order Processing
- Orders are processed within 1–3 business days after payment confirmation.
- Orders placed on Sundays or public holidays will be processed on the next business day.
- You will receive order confirmation and, where available, tracking details once your order has been shipped.
2. Delivery Time
- Standard delivery within India generally takes 3–7 business days after dispatch.
- Delivery times may vary depending on your location, courier service, weather, holidays, or other circumstances beyond our control.
- Remote locations may require additional delivery time.
3. Shipping Charges
- Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
- We may offer free shipping on selected orders or during promotional periods.
4. Delivery Address
Please make sure that your shipping address, phone number, and other delivery details are correct before placing your order.
We are not responsible for delays or failed delivery caused by an incorrect or incomplete address provided by the customer.
5. Damaged or Leaking Packages
Our products are carefully packed before dispatch. If your package arrives damaged, leaking, or tampered with, please contact us as soon as possible with photographs of:
- The outer package
- The damaged product
- The shipping label
This will help us investigate the issue and provide an appropriate resolution.
6. Delayed or Lost Orders
If your order is delayed or appears to be lost during transit, please contact us with your order number. We will coordinate with the courier company to investigate the shipment.
7. Order Cancellation
Cancellation requests should be made before the order is dispatched. Once an order has been shipped, cancellation may not be possible.
8. Contact Us
For questions regarding shipping or your order, please contact Marthandam DGS Honey and Food Products through the contact details provided on our website.